Privacy Policy

Welcome to ShopTKG. Your privacy is important to us, and we are committed to protecting the personal information you share while visiting or shopping on www.shoptkg.com.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep it secure. By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you browse our website or place an order, we may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address (if provided)
• Shipping Address
• City and Postal Code

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referral Source

This information helps us understand how visitors use our website and improve the overall shopping experience.

How We Use Your Information

The information collected is used for the following purposes:

• To process and confirm your orders.
• To arrange delivery through our courier partners.
• To contact you regarding your order.
• To respond to customer support requests.
• To improve our website and services.
• To prevent fraudulent or unauthorized activities.
• To comply with applicable legal requirements.

We use your information only for legitimate business purposes and never sell your personal information to third parties.

Cash on Delivery (COD)

ShopTKG currently accepts Cash on Delivery (COD) as the only payment method.

Since we do not process online payments, we do not collect, store, or have access to your debit card, credit card, banking, or other financial information.

Customers are required to pay the order amount in cash when their parcel is delivered.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Improve website performance.
• Analyze visitor behavior.
• Enhance website functionality.

You may disable cookies through your browser settings at any time. However, some features of the website may not function properly.

Sharing Your Information

We only share your information when necessary to provide our services.

Your information may be shared with:

• Courier and logistics companies for order delivery.
• Website hosting and technical service providers.
• Government authorities if required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

Although we strive to protect your information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

Marketing Communications

If you voluntarily subscribe to our newsletter or promotional updates, we may occasionally send information about:

• New perfume launches
• Exclusive offers
• Seasonal sales
• Special promotions

You may unsubscribe from these communications at any time.

Children's Privacy

ShopTKG is intended for users aged 13 years and above.

We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will remove it from our records as soon as possible.

External Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Order Claims & Unboxing Video

To ensure fair and efficient handling of order-related concerns, customers are strongly advised to record a clear, uninterrupted unboxing video while opening their parcel.

An unboxing video may be required when reporting:

• Missing items
• Incorrect products
• Damaged products
• Leaking perfume bottles
• Manufacturing defects

Claims submitted without an unboxing video may not be eligible for replacement or resolution.

Changes to This Privacy Policy

ShopTKG reserves the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will be posted on this page along with the updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.